Personal data we process

PACKdirect processes your personal data because you use our services and/or because you provide these data to us yourself. Below you will find an overview of the personal data we process:

- First and last name
- Address details
- Telephone number
- Email address
- IP address

For what purpose and on what basis we process personal data

PACKdirect processes your personal data for the following purposes:

- To be able to call or email you if necessary to carry out our services
- To deliver goods and services to you
- PACKdirect also processes personal data when we are legally obligated to do so, such as data that we need for our tax returns.

Automated decision making

PACKdirect takes #responsibility based on automated processing decisions on matters that can have (significant) consequences for people. These are decisions taken by computer programs or systems, without involving a person (for example, an employee of PACKdirect). PACKdirect uses the following computer programs or systems: #use_explanation

How long we store your personal data

PACKdirect will not keep your personal data longer than necessary to achieve the purposes for which your data was collected. We use the following retention periods for the following categories of personal data: #retention_period

PACKdirect does not sell your data to third parties and will only provide it if necessary for the execution of our agreement with you or to comply with a legal obligation. We enter into a data processing agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data. PACKdirect remains responsible for these processing activities.

Sharing personal data with third parties

PACKdirect only shares personal data with third parties if it is necessary for the execution of our agreement with you or to comply with a legal obligation.

Cookies, or similar techniques, that we use

PACKdirect only uses technical and functional cookies, as well as analytical cookies that do not infringe on your privacy. A cookie is a small text file that is stored on your computer, tablet, or smartphone when you first visit this website. The cookies we use are necessary for the technical operation of the website and your ease of use. They ensure that the website works properly and remember, for example, your preferences. They also enable us to optimize our website. You can opt out of cookies by configuring your internet browser to no longer store cookies. Additionally, you can delete all information that was previously stored via your browser's settings.

Accessing, modifying, or deleting data

You have the right to access, modify, or delete your personal data. You also have the right to withdraw your consent for data processing or object to the processing of your personal data by PACKdirect, as well as the right to data portability. This means you can request us to send the personal data we hold about you in a computer file to you or another organization you specify. You can send a request for access, correction, deletion, data transfer of your personal data, or a request to withdraw your consent or object to the processing of your personal data to To ensure that the request for access is made by you, we ask you to include a copy of your ID with the request. In this copy, please black out your photo, MRZ (machine-readable zone, the strip with numbers at the bottom of the passport), passport number, and Citizen Service Number (BSN) to protect your privacy. We will respond to your request as soon as possible, but within four weeks. PACKdirect would also like to remind you that you have the option to file a complaint with the national supervisory authority, the Dutch Data Protection Authority (Autoriteit Persoonsgegevens). You can do so via the following page:

How we secure personal data

PACKdirect takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized modification. If you have any concerns that your data is not being properly secured or if you suspect any misuse, please contact our customer service or email us at

Special and/or sensitive personal data that we process

Our website and/or service does not intend to collect data about website visitors who are younger than 16 years, unless they have permission from parents or guardians. However, we cannot verify if a visitor is older than 16. We therefore recommend parents to be involved in their children's online activities, in order to prevent data about children being collected without parental consent. If you are convinced that we have collected personal information about a minor without this permission, please contact us at and we will delete this information.

Questions? Contact us Contact with PACKdirect +31 (0)495-794088
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